Common legal questions about your account
You own your account. We hold your funds in trust and process withdrawals on demand after standard verification. You retain full rights to close the account, retrieve your balance, and request a copy of all transaction records. Closure depends on local law but typically completes within two business days.
We collect your name, phone number, email and payment method during signup. For withdrawals over set thresholds, we request a government ID scan and proof of address. This matches your deposit method—if you deposited via GoPay, your GoPay-registered name must match your ID. Verification usually clears within one business day.
Closed accounts enter a 30-day retrieval window. After that, we archive your data according to local regulation, typically holding transaction records for the period required by tax or gaming authorities. You can request early deletion of non-essential data like session logs by contacting our team.
Your deposits remain secure through legal succession; we maintain separate accounts with DANA, OVO, GoPay and QRIS partners to protect player funds. If ownership changes, your balance and withdrawal rights transfer intact. We notify players of structural changes in advance where local law requires.
Contact our support team with your transaction ID and the issue. We investigate within 48 hours and either reverse the charge or provide a detailed explanation. Chargeback disputes go directly to your payment provider; we cooperate fully with their verification process.
You agree to provide accurate identity information, comply with local laws regarding play, and accept our terms on deposit processing, withdrawal timing, and data handling. You also acknowledge that access to certain games depends on local law. Read the full terms in your account settings before confirming signup.
Open live chat or email our support team with 'Data Access Request' in the subject line. Include the specific information you need. We respond within seven business days with a complete data export or correction confirmation, depending on your request.
